Returns

French Regional Wines is a family business and we aim to make your shopping experience as safe and pleasurable as possible. We abide by The Data Protection Act, The Consumer Protection (Distance Selling) Regulations 2000 and all applicable UK law. We are also members of The Wine and Spirit Trade Association.

Right to cancel

You have the right to cancel your order up to 7 days after receipt of your wines. If you do choose to cancel you are obliged to keep the wine safe and secure until we can arrange collection which is usually within 5 working days. Collection costs are £12 per case and are at your expense.

Faulty wines

We make every effort to ensure that our wines arrive in good condition and will provide a full refund for any wines that are faulty as a result of the winemaking process. Please note that faulty wines may have to be returned to us and we will arange collection at a mutually convenient time.

The drinking windows for wine vary a great deal, the majority of wines are meant to be drunk within a couple of years of bottling whilst others can be stored for many years. There is no defined limit on our period of guarantee and much depends on the particular wine but we do ask that customers store their wines in acceptable conditions.

Please note that crystaline deposits in wine are a natural part of the development of a wine in the bottle and do not affect taste or quality.

Complaints

We are a small company and place a great deal of emphasis on customer satisfaction. In the event that you are not satisfied with any aspect of our service please contact us by email, telephone, fax or post.